In a world of millions of data points and endless solutions, we created Kapoq—a data-driven, end-to-end solution for selling on Amazon. We didn’t just build our software to help you succeed on Amazon.
We built Kapoq to be the tool that our agency would want to use.
Data is at the heart of everything we do at Kapoq. We know that data is meaningless until it’s been validated, connected together, and readily accessible—which is why we’re so passionate about transparency, security, and reliability. These core values guide every decision we make at Kapoq.
Transparency
In order to scale on Amazon, sellers need automations, but also demand transparency under the hood. You should also be able to see how those automations are working, which is why we openly share answers to basic questions like data refresh times and why a specific recommendation was made.
We believe in transparency across all facets of our business—from incorporating customer feedback to answering user questions. Within Kapoq, you’re able to see the work and reasoning behind any suggestion or automation.
Security
Through our years of experience working with sophisticated tech platforms and large datasets, Kapoq has created an extremely accessible way to leverage your data without sacrificing security. We know that your data is your blueprint for success, so it must be maintained and secured so that you can leverage those insights.
To that end, we continue to invest significant resources into our security efforts, obtain certifications, and set up internal processes and external audits.
- Certified to the ISO 27001:2022 standard since June 2024. Required to operate security management practices and over 90 security controls.
- Designated Chief Information Security Officer (CISO) and internal security audit team.
- Kapoq Information Security Program annually audited by an independent audit firm.
- Kapoq Information Security Program supported by qualified security professionals (CISSP, Qualified Penetration Testers)
- Bi-weekly meetings to review security program performance and improvements.
- Annual application penetration test.
- Annual testing of the Incident Response Plan and Business Continuity Plan.
Reliability
For your brand to succeed, you need reliable access to Amazon’s Seller tools, data availability, and accurate reporting. But perhaps you’ve experienced Amazon’s internal tools, like Advertising Console and Seller Central, going down on tentpole days—when your brand needs them most.
Kapoq invests heavily in several areas to ensure we provide a reliable platform, such as implementing automated retries when reports fail to deliver from Amazon. This might seem obvious, but Amazon’s APIs come with some limitations as to when and how you can request data from them—and oftentimes, you only know an API is delayed when you request information and get nothing back. Kapoq’s integration with Amazon’s APIs include a sophisticated system that can keep automatically retrying as many times as needed, until you get the data you need.
In addition, we include a Data Hub that allows users to check the status of their data at any time, and we proactively communicate when errors do occur. Lastly, our partnership with Amazon allows us to swiftly resolve issues with their teams directly. We proudly advocate for our clients.
Data-Driven, People-Powered
Our client feedback guides all of our core values—reliability, security, and transparency. Because these values are important to you, they’re important to us. We take our client feedback very seriously. In fact, many of our clients have helped shape Kapoq and the features we build!
As we continue to build the future of Kapoq, we hope you’ll come alongside us to build the most robust end-to-end Amazon solution that puts data first.
