“When I worked with other software companies, I never felt heard — I felt herded.”
When Amazing Ads started working with Kapoq, they were blown away by not only the robust features, but also the ability to work closely with our team to build our tech together.
“When we have a concern, when we want a feature built, when we look at something new coming down from Amazon, we can just discuss it with Kapoq and they’ll take care of it,” says Pat Grady, founder of Amazing Ads. “The partnership with Kapoq is unlike any I’ve ever had before with any software company.”
One of the reasons Amazing Ads relies on Kapoq to service their clients is our mutual affinity for building processes and testing new things. Now, Pat and his team can easily see the impact of optimized ad creative, a different inventory schedule, or a new Buy Box strategy.
As an Amazon agency, Amazing Ads has used a variety of softwares over the years. Previous technology solutions often made things more difficult for their team, rather than alleviating stress or saving time. “Our previous technology solution was not building a cohesive, coherent, or consistent product,” says Grady. “They would release a new module and it would look nothing like the modules we already knew.”
Suddenly, all the hours of training Grady and his team had invested into learning how to use this technology to service their clients went out the window — they’d have to choose between dedicating hundreds of combined hours to re-train their entire team on a new, difficult-to-navigate module, or not adopt new features.
“With Kapoq, we just don’t have those challenges,” says Grady. “As soon as we hear that there’s a new feature, it’s obvious how it integrates and how we interface with it. We’ve never asked Kapoq to give us training on new features. We feel heard.”
For nearly four years, Amazing Ads has been using Kapoq to help them provide top-notch service to their clients.
Sign up for a free demo to see how Kapoq can save your agency time, money, and stress.
